Frequently Asked Questions

Getting Started

I can't find what I'm looking for on the Creator+ app

I can't find what I'm looking for on the Creator+ website

How do I purchase a film?

I received a play code during presale. How do I activate it in the Creator+ app?

How many times can I use my access link?

Can I share my access link with others?

Login & Security

I can’t log in to Creator+

How do I log in or out?

I forgot my email address


How many days to I have to watch a film?

How do I choose a film?

How do I purchase merch?

Where can I watch a film

How do I use closed captions/subtitles

Watch Troubleshooting

I’m experiencing buffering and other playback issues

I can’t find a movie or event on Creator+

Why did my access link expire?

I’m having trouble with closed captions/subtitles

I can’t find a movie or content on Creator+

My Chromecast won't work

Airplay / Screen Mirroring won’t work

Extra Content and Afterparty Experience

Where do my video reviews go?

How long do I have access to extra content?

How do I access extra content?

Can I explore extra content after I'm done watching


How do I get a refund

How do I leave feedback?

Why won't my payment go through?

Where can I find my charges?

How can I pay?

How can I cancel my purchase?


How will Creator+ use my phone number?


How will Creator+ use my data?

Our Help Pages

Navigating the Creator+ App

Navigating the Creator+ website

Purchase A Film

Accessing Your Account

Accessing Film on Desktop

Issues with Access Link

How Access Link Works

Purchase Merch

Creator+ Supported Devices

Using Closed Captions and Subtitles on Creator+

Playback Troubleshooting

Choosing Creator+ Films / Finding a Movie

Audio Sync Troubleshooting

Cast Troubleshooting

Finding Creator+ Content / Afterparty

Chromecast Troubleshooting

Download the Creator+ App

About Video Reviews

About Polls

About Reactions

About Extra Content


Payment Issues

Contact Us

Terms of Use and Privacy Policy

Recover or Change Your Email Address